Dogz Pay is designed to simplify the process of receiving payments and sending out professional invoices.

To start using Dogz Pay, you can request a payment from your puppy buyer in your Member's Section. Your puppy buyer will receive an email (or mobile) payment request and can submit the puppy payment via their choice of debit or credit card. Once successfully submitted, you are instantly notified via email and the funds will be placed into your Dogz Pay account balance and to withdraw, add a bank account as your preferred payout method.

All transactions completed via Dogz Pay are secure and instantly verified.

To get started with payments through Dogz Online's secure system, go to the Member's Section and click on the "Dogz Pay" section on the Dashboard. Select your preferred payout method, and you can send payment requests directly from there.

Buyers can make a direct payment with a credit or debit card (including Visa, Mastercard, and American Express). The payments are then instantly verified and sent directly to your preferred payout method

Unlike other payment options, when you use Dogz Pay, we protect and guarantee your payments from unauthorised chargebacks, cancelled payments, and refunds. Dogz Pay prevents puppy buyers from directly pulling money out of your Dogz Online account.

Dogz Pay has zero fees for breeders. We know that members already invest so much into their programs.

Dogz Pay is currently also free to use for puppy buyers until 30th of August 2024 or further notice.

However, to be able to run the system and protect payments, we charge puppy buyers a small card processing and protection fee, around 3.5%, which helps us cover any third-party costs. They also receive access to all new buyer features to be launched as well as access to exclusive owners resources, content, and discounts.

You are in complete control of pricing, and the fee is listed separately from your prices, and the benefits are explained to your buyers at the time of payment.

Once you send a request, a buyer will need to complete their payment. Once their payment is successfully submitted, you are immediately notified via email and the funds are sent directly to your elected payout method (which is your nominated bank account).

The funds are paid out immediately, however, similar to all electronic payments, it takes some time to arrive in your account. It typically takes 1-3 business days (not including public holidays or weekends) to arrive.

The security and privacy of all our members is a top priority for Dogz Online now and in the future. By using Dogz Pay, you and your buyers can protect yourselves, your sensitive information and money. Dogz Pay allows us to also protect our community from fraud, puppy scams and many other security issues

Payments through Dogz Pay are processed by the leading provider in the payments industry, Stripe, which also powers payments for companies such as Target, Amazon, and Google.

Your financial information is encrypted and never stored on our servers. This means, in the unlikely event anyone tries to hack our systems, your financial information remains completely inaccessible. The payment processing technology is equivalent to bank-level security (PCI Service Provider Level 1) and is the highest certification in the industry

Dogz Pay offers buyers peace of mind when making payments with members. It provides protection, scam-free payments, and resources to help them on their new puppy owner journey.

It is also a convenient and flexible payment option to pay via debit or credit card (with Mastercard, Visa, or American Express options), and guarantees that they are working directly with a verified Dogs Australia breeder on our platform. You can also view the "I'm a buyer" section on this page to learn more about the benefits to your puppy buyers.

You can use Dogz Pay for overseas puppy buyers to receive international payments.

When requesting an overseas payment, simply request via email with the AUD amount required, from there it works the same as a payment done domestically. Please note that requests via mobile phone numbers are NOT available for overseas transactions.

It's a safe and secure way to take payments from international buyers. Please note that fees could vary between 3.5% - 4.5% depending on where in the world they are making a payment from. You can contact us directly on [email protected] if you have further questions on using Dogz Pay for international buyers.

Yes! If you have collected a payment through Dogz Pay that needs to be refunded for any reason, simply email us at: [email protected] with the amount to be refunded and the name of the buyer. We will then generate an invoice to complete the refund process. Once completed, refunds will take up to 7 business days to process back to your buyer's account

Dogz Pay is designed to make puppy payments simple and flexible for you - the puppy buyer! If you want to make a payment via Dogz Pay - let your breeder know. Your breeder will request a payment from you from their side. You will then receive an email (or mobile invite) to make your payment which you can complete with your choice of debit or credit card. Once you submit your payment, you and your breeder will be notified.

All transactions made through Dogz Pay are secure and instantly verified.

Let your breeder know that you'd prefer to pay through Dogz Pay. From there, they will send you a payment request through Dogz Online. Once they send their payment request, you will receive a notification to submit your payment.

Once you've made your payment your breeder is notified, and you are sent a payment confirmation to let you know if your payment has been successful.

The system allows you to make payments using your choice of debit or credit card (including Mastercard, Visa, and American Express).

This gives you convenience and flexibility, rather than managing large sums of unsecured cash or sharing personal financial details.

Dogz Pay is currently free to use for puppy buyers until 30th of August 2024 or further notice.

We charge a small payment processing and protection fee of 3.5% of the price of the puppy, that is separate from your breeder's price. This allows you to make flexible payments (choice of card), and guarantees your payments.

It allows our team to provide you with the support and protection you need, so you can have convenience and peace of mind, leaving you to solely focus on preparing to welcome home your new forever friend.

Yes, Dogz Pay transactions use the worldwide standard in Digital Payment technology to ensure all of your payments are completely secure.

Additionally, using Dogz Pay guarantees you are working directly with a verified Dogs Australia breeder on our site. Often, scammers will try to impersonate Dogs Australia breeders by stealing their photos and information. This often misleads many puppy buyers into unknowingly sending funds to a scammer's own bank account.

By asking your breeder to use Dogz Pay through Dogz Online, we can protect you from scams, and provide protection to you.

No, you simply let your breeder know that you'd prefer to make a payment via Dogz Pay, and the breeder will send you a request via email or mobile.

You will receive this request, and can complete the payment easily without a Dogz Online profile.

Yes, you can use Dogz Pay as an overseas puppy buyer to make a payment to your breeder.

You will receive a payment request via your email address, and can complete the payment easily through the invitation.

Please note that fees could vary between 3.5 - 4.5% depending on which country you are making the payment.

Dogz Pay is a relatively new feature and your breeder may still be in the process of getting set up on their end. Whether or not you're paying through Dogz Pay, we always encourage you to make sure that you're aware of your breeder's payment policies.

Also please note that a breeder may elect to not use Dogz Pay - it is an optional payment alternative.